Overview/Description: To understand the names and purposes of, and how to install, configure, remove, and troubleshoot personal computer components
Target Audience: The audience for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
Expected Duration: 165 Minutes
Lesson Objectives

• Identify the features of storage devices, power supplies, and display devices.
• Identify the features of motherboards.
• Recognize the features of processors.
• Recognize the features of memory, ports and cables, adapter cards, and input devices.
• Recognize personal computer components and their purposes.
• Install, configure, optimize, and upgrade personal computer components.
• Identify troubleshooting and preventive maintenance techniques for personal computer components.
• Perform basic troubleshooting on personal computer components in a given scenario.
• Isolate and solve problems with PC components

Overview/Description: To understand the basic concepts of laptops, peripherals and networks connections, and how to troubleshoot problems with them.
Target Audience: The audience for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hands-on experience in a lab or in the field.
Expected Duration: 190 Minutes
Lesson Objectives

• Identify the features of laptop components, how to remove laptop hardware safely, and how to configure power management.
• Recognize basic troubleshooting techniques and preventive maintenance for laptops and portable devices.
• Recognize how to perform laptop-specific tasks in given scenarios.
• Recognize the features of printers and scanners.
• Recognize how to install, configure, and troubleshoot printers and scanners.
• Recognize printer technologies and how to perform basic printer installation, configuration, and troubleshooting tasks.
• Identify basic networking concepts.
• Identify the characteristics of common network cables, connectors, and networking technologies.
• Install and configure a network and identify network diagnostic and troubleshooting tools.
• Determine how to configure and troubleshoot a wireless network connection on a laptop.

Overview/Description: To recognize the fundamentals of operating system technologies and the basic procedures involved in installing and upgrading operating systems.
Target Audience: The audience for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field.
Expected Duration: 150 Minutes
Lesson Objectives

• Recognize the differences between operating systems and the basic features of the Windows OS components and system interfaces.
• Recognize the names and purposes of operating system files and the basics of disk, file, and directory management.
• Identify the location and function of Windows XP system files, navigate the Windows XP interface, and create files and folders.
• Recognize how to install, configure, and optimize operating systems in a given scenario.
• Recognize how to upgrade operating systems and install a device in a given scenario.
• Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems in given scenarios.
• Recognize common error messages, codes, operational issues, and preventive maintenance techniques for operating systems in given scenarios.
• Troubleshoot operating systems in a given scenario.

Overview/Description: To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner.
Target Audience: The audience for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field.
Expected Duration: 125 Minutes
Lesson Objectives

• Identify the fundamental principles of security.
• Identify the features of data and physical security, incident reporting, and social engineering situations.
• Install hardware, software, and data security and identify troubleshooting and preventive maintenance techniques for computer security in given scenarios.
• Implement a security policy, install hardware security, and troubleshoot security issues.
• Identify safety and environmental measures and procedures.
• Recognize how to communicate clearly and respond professionally to customers in given scenarios.
• Recognize guidelines for promoting safety and environmental issues, effective communication skills, and job-related professional behavior.

Overview/Description: To recognize how to install, configure and troubleshoot PC components
Target Audience: The audience for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)
Expected Duration: 130 Minutes
Lesson Objectives

• Recognize how to select and install internal components in given scenarios.
• Recognize how to select, install, and configure display and input devices and adapter cards in given scenarios.
• Install and configure PC components in given scenarios.
• Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components in given scenarios.
• Identify which tool to use and which steps to take when troubleshooting PC components in given scenarios.
• Recognize common preventive maintenance techniques for personal computer components.
• Troubleshoot operational problems in a given scenario.

Overview/Description: To understand the features of laptops and portable devices, including major components, communication methods, and peripherals.
Target Audience: The audience for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601) .
Expected Duration: 130 Minutes
Lesson Objectives

• Identify the features and functions of major WAN connection technologies.
• Identify the operation and features of common WAN access technologies.
• Recognize the characteristics of WAN access devices.
• Determine the WAN connection types and access technologies used in a given scenario.
• Determine the appropriate remote access protocol to use in a given scenario.
• Recognize how to configure remote connections on a client PC.
• Create a dial-up Internet connection in Windows 2000.

Overview/Description: To understand the principles of networking and basic diagnostic and troubleshooting techniques
Target Audience: The audience for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)
Expected Duration: 140 Minutes
Lesson Objectives

• Recognize the characteristics of networking and Internet protocols.
• Identify characteristics of technologies for establishing network connectivity.
• Recognize networking protocols and technologies for establishing connectivity in given scenarios.
• Install and configure a browser and establish a network connection in a given scenario.
• Recognize how to share network resources in a given scenario.
• Recognize the tools and diagnostic procedures for troubleshooting network problems.
• Recognize how to perform preventative maintenance of networks, including securing and protecting network cabling.
• Configure and troubleshoot a network connection in a given scenario.

Overview/Description: To understand how to manage and optimize operating systems
Target Audience: The audience for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)
Expected Duration: 175 Minutes
Lesson Objectives

• Identify the function of command-line functions and utilities for managing operating systems.
• Recognize how to create, view, and manage disks, directories, and files on operating systems.
• Locate and use operating system utilities in given scenarios.
• Recognize procedures and utilities for optimizing operating systems in given scenarios.
• Manage and optimize an operating system in given scenarios.
• Recognize how to use diagnostic and recovery tools for operating systems.
• Recognize how to resolve common operational errors in given scenarios.
• Identify the preventive maintenance measures for operating systems.
• Resolve operational problems in a given scenario.

Overview/Description: To describe a working methodology and tools and utilities that can be used to diagnose and troubleshoot network problems
Target Audience: Network engineers, network architects, internetworking engineers, LAN and WAN administrators, systems administrators, systems managers, intranet administrators. Network support staff and anybody interested in learning the fundamentals of computer networks.
Expected Duration: 100 Minutes
Lesson Objectives

• Recognize the types of documentation and technical support options available for troubleshooting networks.
• Recognize the features and functionality of common network troubleshooting tools.
• Recognize how log files and network diagnostics utilities are used in network troubleshooting.
• Determine the most appropriate network troubleshooting tool to use in a given scenario.
• Sequence the steps in a network troubleshooting methodology.
• Troubleshoot Internet connectivity and name resolution problems on a network.
• Troubleshoot LAN communication issues and problems with local hosts.
• Use a systematic troubleshooting methodology to resolve a network problem.

Overview/Description: To understand basic security principles and security software and how to troubleshoot security issues
Target Audience: The audience for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)
Expected Duration: 95 Minutes
Lesson Objectives

• Identify the characteristics of access control, auditing, and event logging.
• Install and configure security in given scenarios.
• Install and configure software and data security in given scenarios.
• Recognize how to diagnose and troubleshoot software and data security issues in given scenarios.
• Troubleshoot a firewall and a shared folder in a given scenario.
• Identify how to prevent social engineering situations.

Overview/Description: To recognize the importance of workplace safety and professional workplace behavior
Target Audience: The audience for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)
Expected Duration: 75 Minutes
Lesson Objectives

• Recognize potential hazards and how to overcome them with proper safety procedures.
• Recognize guidelines for effective communication in given scenarios.
• Recognize how to respond to given workplace scenarios in a professional manner.
• Recognize proper safety procedures, how to communicate effectively with customers, and how to use job-related professional behavior in given scenarios.