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Program Overview What is a Desktop Support Technician? Certification Prerequisites Courses Test Preparation Internship Job Search Main Menu	Desktop Support Technician Program What is a Desktop Support Technician? The Microsoft Certified Desktop Support Technician (MCDST) demonstrates a technician can competently support end users and troubleshoot desktop environments running Microsoft Windows operating systems and software. A desktop support technician is someone who assists end users with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position utilizes one-on-one consultancy to end users and other network/computer staff. This position may also assists in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication and problem solving. Students must perform course work with little supervision and requires initiative and judgment. Typical Duties of a Desktop Support Technician Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Trains and orients staff on use of hardware and software. Recommends and / or performs upgrades on systems to ensure longevity. Work with procurement staff to purchase hardware and software. Assess functional needs to determine specifications for purchases. Order computer supplies, when necessary. Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable. Next Page: Certification Previous Page: Program Overview