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Program Overview

What is a Desktop Support Technician?

Certification

Prerequisites

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Desktop Support Technician Program

Certification

The courses prepare the Student for Microsoft Certified Desktop Support Technician certification.

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills needed to successfully support end-users and successfully troubleshoot desktop environments that are running the Microsoft Windows operating system.

MCDST candidates are required to pass two core exams, Exam 70-271 and Exam 70-272. Elective exams are not required. The following course guide lists the courses and test preparations that are designed to help you prepare for these exams.

The MCDST credential will not retire with the release of Windows Vista certifications; it will continue to be supported by Microsoft and valued by employers and decision makers who use Microsoft Windows XP.

For more information visit the MCDST on Microsoft Windows Certification Requirements website.

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