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Desktop Support Technician Program
Prerequisites
During the recruitment process, candidates for the Desktop Support Technician program will be reviewed for the following prerequisites:
- 3 -5 years experience working with, troubleshooting, and maintaining desktop PCs and operating systems including Windows XP.
- Understanding the role of supporting end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment.
- Experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
- Experience resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop.
- Possess a working knowledge of a operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.
- Candidates should be able to successfully answer, escalate, or resolve all calls from end users.
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