Overview/Description: To identify the functions, features, and components of servers
Target Audience: Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
Expected Duration:130 Minutes
Lesson Objectives

• Identify the characteristics of servers and recognize the features of the key server categories.
• Identify various roles that can be assigned to network servers.
• Identify server categories and assign roles to servers.
• Recognize the features and functions of motherboards and expansion buses.
• Recognize the features and functions of specified PCI system bus architectures.
• Identify memory types and best practices for managing server memory.
• Identify the specifications of the main server processors and recognize how multiprocessing works.
• Select memory types and processors in given scenarios.

Overview/Description: To identify critical server storage technologies and the functions and features of IDE and SCSI
Target Audience: Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
Expected Duration:115 Minutes
Lesson Objectives

• Identify the features of Fibre Channel technology and differentiate between SAN and NAS.
• Deploy RAID levels in a given scenario.
• Choose appropriate server storage technologies in a given scenario.
• Differentiate between physical and logical disks.
• Recognize the different IDE technologies and configuration best practices.
• Identify the different SCSI types and the benefits of SCSI over IDE.
• Identify best practices for installing and configuring SCSI technologies.
• Add components using IDE and SCSI best practices.

Overview/Description: To identify best practices for installing and configuring servers
Target Audience: Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
Expected Duration:130 Minutes
Lesson Objectives

• Identify pre-installation planning activities.
• Identify key considerations for evaluating remote management requirements.
• Identify key considerations and best practices for installing server hardware.
• Create server planning and hardware installation best practice checklists.
• Identify considerations involved in installing and configuring a network operating system.
• Identify best practices for installing service tools on the server and measuring baseline performance.
• Create NOS and service tool installation best practice checklists.

Overview/Description: To identify best practices for upgrading servers
Target Audience: Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
Expected Duration:100 Minutes
Lesson Objectives

• Identify critical steps and considerations involved in planning a server upgrade.
• Identify best practices and troubleshooting procedures for adding memory and processors.
• Identify best practices and troubleshooting procedures to be employed when upgrading hard disks, adaptors, and peripherals.
• Identify key considerations, best practices, and troubleshooting procedures for software upgrades.
• Identify best practices and troubleshooting procedures that should be employed when upgrading servers.

Overview/Description: To identify server backup and disaster recovery best practices
Target Audience: Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
Expected Duration:140 Minutes
Lesson Objectives

• Identify backup strategies and select appropriate media types.
• Identify best practices for framing backup plans, restoring data, and troubleshooting common backup problems.
• Choose and implement backup strategies.
• Identify risks for a disaster recovery plan and create strategies to deal with them.
• Identify components and considerations aimed at ensuring redundancy, scalability, and high availability.
• Identify key considerations for creating and maintaining a disaster recovery plan.
• Identify key considerations and best practices in creating a disaster recovery plan.

Overview/Description: To identify best practices in maintaining servers and their environments
Target Audience: Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
Expected Duration:130 Minutes
Lesson Objectives

• Identify key considerations when monitoring servers.
• Identify how data can be gathered to monitor server performance.
• Identify the features and functions of SNMP and discuss its relationship with RMON.
• Identify best practices for maintaining a server.
• Identify methods to mitigate common environmental issues that may affect server performance.
• Identify measures and best practices for physically securing the server room and server hardware.
• Manage environmental and physical security issues.

Overview/Description: To identify server-related troubleshooting best practices
Target Audience: Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
Expected Duration:160 Minutes
Lesson Objectives

• Identify the steps in the troubleshooting process and discuss how to prioritize problems.
• Identify methods for gathering information to determine the origins of problems.
• Identify best practices and resources for fixing and documenting server-related problems.
• Identify best practices and procedures for troubleshooting problems in a given scenario.
• Identify strategies for dealing with common server-related problems.
• Identify best practices and guidelines for using documentation and log files to solve server-related problems.
• Identify the troubleshooting features of specified diagnostic tools.
• Select diagnostic tools and techniques in a given scenario.

Overview/Description: To outline introductory and essential concepts for Windows Server 2003.
Target Audience: Systems administrators, systems engineers, system analysts, IT consultants, and support professionals tasked with managing and maintaining Windows Server 2003; learners preparing for the MCSA and MCSE certification exams for Windows Server 2003.
Expected Duration:80 Minutes
Lesson Objectives

• Distinguish between the services and editions provided by Windows Server 2003.
• Identify the main characteristics of Active Directory.
• Create and configure consoles using the Microsoft Management Console (MMC).
• Create a secure console using the Microsoft Management Console (MMC).

Overview/Description: To describe how to manage and troubleshoot computer accounts, user accounts, user profiles, and groups in Windows Server 2003.
Target Audience: Systems administrators, systems engineers, system analysts, IT consultants, and support professionals tasked with managing and maintaining Windows Server 2003; learners preparing for the MCSA and MCSE certification exams for Windows Server 2003.
Expected Duration:175 Minutes
Lesson Objectives

• Create and manage computer accounts in the Windows Server 2003 Active Directory.
• Create suitable user accounts and manage them in the Windows Server 2003 Active Directory.
• Create and manage local, roaming, and mandatory user profiles in a domain.
• Create and manage computer accounts, user accounts, and roaming profiles in Active Directory.
• Create and manage groups in Windows Server 2003.
• Implement groups appropriately in Windows Server 2003.
• Identify troubleshooting responses to typical user and computer account problems.
• Present troubleshooting strategies for problems with user and computer accounts.

Overview/Description: To identify the primary considerations and processes for managing NTFS and shared folder permissions, and for accessing remote servers, including Terminal Services
Target Audience: Systems administrators, systems engineers, system analysts, IT consultants, and support professionals tasked with managing and maintaining Windows Server 2003; learners preparing for the MCSA and MCSE certification exams for Windows Server 2003.
Expected Duration:180 Minutes
Lesson Objectives

• Manage NTFS file and folder permissions in Windows Server 2003.
• Manage shared folder permissions in Windows Server 2003.
• Administer permissions for NTFS files and folders and for shared folders in Windows Server 2003.
• Recognize examples of appropriate troubleshooting responses to typical issues that arise with shared folders and NTFS permissions in Windows Server 2003.
• Choose the appropriate remote administration tool to manage a server in a given scenario.
• Install and configure Terminal Services in Windows Server 2003.
• Manage Terminal Services by using the Manager tool and by identifying appropriate troubleshooting strategies for typical problems.
• Configure and manage Terminal Services.
• Propose solutions and troubleshooting strategies for issues with NTFS and shared folder permissions and Terminal Services.

Overview/Description: To describe the considerations and outline the processes for managing server hardware and disk performance.
Target Audience: System Administrators, system engineers, system analysts, IT consultants, and support professionals tasked with managing and maintaining Windows Server 2003; learners preparing for the MCSA and MCSE certification exams for Windows Server 2003.
Expected Duration:160 Minutes
Lesson Objectives

• Manually or automatically install hardware on a Windows 2003 Server.
• Configure hardware by using the Device Manager, driver signing options, and hardware profiles.
• Use the relevant tools for monitoring hardware in Windows Server 2003.
• Manage hardware devices in Windows Server 2003.
• Configure basic and dynamic disks.
• Implement the appropriate RAID level in a given scenario.
• Assess and repair a disk using CHKDSK and the defragmentation tool.
• Configure a disk, implement an appropriate RAID level on it, and optimize the disk.

Overview/Description: To outline the processes and considerations for monitoring and managing system performance, system services, software, file and printer resources, and IIS.
Target Audience: System Administrators, system engineers, system analysts, IT consultants, and support professionals tasked with managing and maintaining Windows Server 2003; learners preparing for the MCSA and MCSE certification exams for Windows Server 2003.
Expected Duration:220 Minutes
Lesson Objectives

• Use the System Monitor to view relevant indicators of system performance.
• Use appropriate log types in given scenario.
• Use the appropriate services monitoring tool in a given scenario.
• Use the relevant tools to montior system services and performance.
• Configure update services and software site licensing.
• Perform basic printer administration tasks, including troubleshooting.
• Manage file resources and disk quotas.
• Manage resources and services.
• Perform basic web-administration tasks in Internet Information Services.
• Determine appropriate security settings for given scenarios.
• Administer Internet Information Services (IIS) tasks and implement appropriate security settings.

Overview/Description: To discuss the processes and considerations for preventing, preparing for, and implementing recovery strategies for system failures.
Target Audience: System Administrators, system engineers, system analysts, IT consultants, and support professionals tasked with managing and maintaining Windows Server 2003; learners preparing for the MCSA and MCSE certification exams for Windows Server 2003.
Expected Duration:140 Minutes
Lesson Objectives

• Implement steps for preventing and preparing for system failure.
• Schedule backups in Windows Server 2003.
• Implement preparatory steps for a potential disk failure.
• Recover from data loss and disk failure situations.
• Identify the appropriate tools or processes for recovering from a hardware or system failure.
• Implement an appropriate disaster recovery strategy.
• Identify appropriate recovery solutions for system and disk failures.